Refund and Return Policy
Return & Refund Policy – Van Rudraksha
Disclaimer
Wearing Rudraksha is a matter of personal faith and spiritual belief. All information provided on our website is based on ancient scriptures, published texts, and individual experiences. While Van Rudraksha guarantees the authenticity and quality of the beads, we do not claim or guarantee specific outcomes or effects, as these may vary from person to person. We encourage wearers to use their own discretion and consult with a spiritual advisor if needed.
At Van Rudraksha, customer satisfaction is our top priority. We are committed to delivering high-quality, authentic Rudraksha beads and malas. If for any reason you are not satisfied with your purchase, our return and refund policy is outlined below:
Return Eligibility
- You may request a return within 7 days of receiving your order.
- Email us at info@vanrudraksha.com with your reason for return or exchange before sending the product back.
- Returns are accepted for the following reasons:
- Dissatisfaction with the product
- Concerns regarding quality or authenticity
- Product received in a damaged condition
Return Process
- Contact us via email with detailed information about your return request.
- Once your return is approved by our customer support team, we will provide return instructions.
- The product must be returned in its original condition and packaging.
- Use a reliable courier service with tracking to return the item.
- Return shipping charges are to be borne by the customer.
Refund & Exchange
- Refunds or exchanges will be processed within 5–7 working days after we receive the returned item.
- We are not responsible for returns that are lost or damaged in transit. No refunds will be issued in such cases.
Important Notes
- Always contact us before sending back any product.
- Refunds will only be processed once the product has been received and inspected by our team.
For any queries regarding returns, feel free to reach out to us at info@vanrudraksha.com.